Jonathan's story


As Head of Customer Services at Birmingham Hippodrome Jonathan and his team are responsible for the well-being and safety of over 500,000 patrons every year. Having been a trained first aider for over 15 years, in June 2011 Jonathan attended a St John Ambulance First aid at work requalification course. Little did he know, within hours Jonathan would be using his extensive skills to save a man’s life.

That evening, Jonathan received a call that a gentleman had collapsed at Stage Door and rushed to the scene. When he arrived the 74 year old man was unconscious and quickly stopped breathing. Recognising the seriousness of the incident, Jonathan made sure than an ambulance had been called and began to administer CPR.

While staff calmed the other audience members, Jonathan continued to perform CPR until the paramedics arrived and prepared the theatre’s automated external defibrillator (AED). At this point, the man gave two gasps, but Jonathan knew from his training that this was agonal breathing and not a sign of recovery. The paramedics used the AED and Jonathan continued to aid them in performing CPR. Thankfully, it was successful and the man started breathing again.

When the ambulance crew returned some time later, they informed Jonathan that his action’s had saved the man’s life.

Jonathan’s belief in the importance of first aid extends further than just his training His dedication has seen him start up a ‘first aid role play group’ for all his Customer Service staff. Held on site every three weeks it provides an internal forum where first aiders can share experiences and ways to improve service.

Jonathan also campaigns for greater awareness of AEDs in public places and would like to see one in every theatre.

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