As Head of Customer Services at Birmingham Hippodrome Jonathan
and his team are responsible for the well-being and safety of over
500,000 patrons every year. Having been a trained first aider for
over 15 years, in June 2011 Jonathan attended a St John Ambulance
First aid at work requalification course. Little did he know,
within hours Jonathan would be using his extensive skills to save a
That evening, Jonathan received a call that a gentleman had
collapsed at Stage Door and rushed to the scene. When he arrived
the 74 year old man was unconscious and quickly stopped breathing.
Recognising the seriousness of the incident, Jonathan made sure
than an ambulance had been called and began to administer CPR.
While staff calmed the other audience members, Jonathan
continued to perform CPR until the paramedics arrived and prepared
the theatre’s automated external defibrillator (AED). At this
point, the man gave two gasps, but Jonathan knew from his training
that this was agonal breathing and not a sign of recovery. The
paramedics used the AED and Jonathan continued to aid them in
performing CPR. Thankfully, it was successful and the man started
When the ambulance crew returned some time later, they informed
Jonathan that his action’s had saved the man’s life.
Jonathan’s belief in the importance of first aid extends further
than just his training His dedication has seen him start up a
‘first aid role play group’ for all his Customer Service staff.
Held on site every three weeks it provides an internal forum where
first aiders can share experiences and ways to improve service.
Jonathan also campaigns for greater awareness of AEDs in public
places and would like to see one in every theatre.
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