Non-emergency patient transport services (NEPTS) are for people who need to travel to or from hospital or a medical appointment but are unable to travel without specialist support. For example, if you struggle to walk or need extra support during your journey due to a medical condition. 

Most people attending a healthcare appointment or using healthcare services are expected to be able to arrange their own transport, including arranging journeys with family, friends, neighbours or carers or through private taxi hire. 

This service is for people with a medical need and don’t require an emergency or urgent response. In a medical emergency, you should call 999. If you have an urgent medical problem and you are not sure what to do, call 111 or visit 111.nhs.uk.

Our non-emergency patient transport services for: 

Clinical Commissioning Groups, NHS Trusts, and private healthcare providers

We provide Non-Emergency Patient Transport Services to numerous Clinical Commissioning Groups, NHS Foundation Trusts, and private healthcare providers. We can provide one-off journey for a patient, work on a short-term basis to provide additional support at peak demand times, or on a longer-term contractual and framework basis.  

Our services are underpinned by a robust clinical governance structure. They also contribute to the NHS Outcomes Framework.

Our non-emergency patient transport service includes:

  • Bariatric transport services
  • Medical repatriation
  • End of life/hospice transport
  • Home visits for assessments and discharges
  • Long distance transfers and discharges to anywhere within the UK and beyond
  • Inter-facility transfers
  • Transport to and from hospital admissions, outpatient clinics, and specialist clinics

Partnering with us

We offer highly adaptable services to cater for a variation in demand, and to meet a wide range of clinical needs and acuity. 

We provide a range of professional clinical staff, such as Ambulance Care Assistants, Ambulance Technicians (IHCD), and Paramedics. All our clinical staff are fully trained to deliver excellent, high-quality care. They ensure patient dignity, comfort, and confidentiality at all times. We invest in our staff to support their continuous professional development. This ensures they remain qualified to provide the highest-level service standards. 

Forward-thinking strategy

We continue to explore innovative solutions and services to meet the ever-changing needs of patients, and wider regional system pressures. We also aim to reduce service- and cost- demands for NHS trusts and other providers. We do this by freeing them to deploy their resources to other key priority areas.

We anticipate working with teams leading the delivery of:

  • Sustainability and Transformation Partnerships
  • Accountable Care Organisations
  • Integrated Care Systems
  • Integrated Care Pioneers
  • and other emerging approaches

Support St John Ambulance’s social impact

A partnership with St John Ambulance means we can continue to deliver our highly-reputable charitable work. You can support our work which focuses on increasing community resilience to reduce the demand on local services. Find out more.

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