Non-emergency patient transport services (NEPTS) are for people who need to travel to or from hospital or a medical appointment but are unable to travel without specialist support. For example, if you struggle to walk or need extra support during your journey due to a medical condition.
Most people attending a healthcare appointment or using healthcare services are expected to be able to arrange their own transport. This includes arranging journeys with family, friends, neighbours or carers or through private taxi hire.
This service is for people with a medical need and don’t require an emergency or urgent response. In a medical emergency, you should call 999. If you have an urgent medical problem and you are not sure what to do, call 111 or visit 111.nhs.uk.