What we offer

Trusted high-quality care

We are registered with and regulated by the Care Quality Commission. We are a trusted partner of the NHS and are proud of our reputation for the provision of safe, high-quality care.

Clinical governance

We operate to the highest standard of clinical governance in line with the Care Quality Commission’s regulations. We have specialist Clinical Managers and Assurance Managers who work together to ensure that these standards are maintained.

Any patient seen by us is recorded on our Patient Report Form (PRF). Samples of our PRFs are regularly audited by our clinical team to ensure that they are capturing the correct clinical and patient information.

All PRFs are recorded and stored in a safe environment and in accordance with the Data Protection Act.

Highly trained personnel

Our highly trained personnel use their expertise to manage, anticipate, and minimise first aid issues at events. All incidents are carefully recorded with the necessary paperwork.

All our first aid personnel complete a rigorous training and assessment schedule before they can practise at events. Their assessments include annual clinical competency assessments set by our qualified assessors.

In addition, all our personnel at events have a minimum of Safeguarding Level 1 training.

Additional expertise

We have the largest group of first aiders in the UK all trained to use defibrillators and some with enhanced skills to use medical gases.

Our healthcare professionals have a diverse range of skills and experience. This includes pre-hospital advance life support provided by doctors, paramedics, and nurses.

We also have the largest fleet of Cycle Responders in Europe, who often arrive first on the scene in a crowded situation.

Event management and logistics

All our staff in operational roles complete additional role-specific training, alongside their clinical training. For example, Event Delivery Coordinators and Event Managers complete training in communications and events management.

Event logistics

Our event logistics teams provide the latest equipment resources, including:

  • oxygen therapy
  • defibrillators
  • carry chairs and stretchers
  • professionally equipped ambulances and treatment centres.

Radio communications

We can also provide resilient radio communications and mobile command centres.

At larger events, we provide a controller to manage the communications and deployment of volunteers. The controller can make dynamic decisions based on the circumstance of each incident. This ensures appropriate resources are dispatched in line with established clinical protocols.


Clinical competencies:

First aider

Our first aiders are trained and assessed in the following clinical competencies:

  • Basic life support and defibrillation
  • Consent, capacity, and mental health
  • Data protection and information governance, including patient record keeping
  • Incident management
  • Infection prevention and control
  • Management of bone, muscle, and joint injuries including sprains, strains, and fractures, as well as, splinting and immobilisation
  • Management of emergency child birth
  • Management of hot and cold injuries including burns and scalds, heat-induced illnesses, and hypothermia
  • Management of medical conditions including diabetic emergencies, seizures, chest pain, stroke, and allergic reactions
  • Management of special types of wounds and foreign bodies including bites, stings, and objects embedded in eyes and ears
  • Management of unconscious and unresponsive patients
  • Management of wounds and bleeding
  • Management of airway and breathing difficulties, including choking
  • Patient observation and assessment skills
  • Radio communications
  • Wound care, dressing, and bandaging

Advanced first aider

Ambulance crew

Healthcare professionals

More information

Completing our online booking form for event first aid cover

Find out what information we need from you, and next steps for confirming your booking.

Event first aid cover costs

Find out more about the costs of our event first aid cover, and whether you qualify for our charity discount.

Getting the right level of first aid cover for your event

There are many factors that affect the level of cover you will need at your event. Find out more with our comprehensive list of event guidelines.

Organise first aid cover for your event

Complete the online enquiry form and we'll contact you within seven working days.