Tuesday 04 October, 2022: The St John Homeless Service, which operates in Brighton and Hastings, has been rated as ‘Good’ by the CQC, which shows the organisation’s people are making a real difference for their local community.
During their inspection, the CQC team toured mobile treatment facilities, visited a treatment centre in Hastings, checked through the service’s records and spoke to a lot of people, including service users, volunteers, and a wide range of St John managers and local government officials.
The CQC report says: "Staff treated service users with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions."
"Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values and how to apply them in their work. Staff felt respected, supported and valued."
“People said staff were non-judgemental, were very approachable and were good listeners.”
"The service engaged well with the service users and the community to plan and manage services and all staff were committed to improving services continually."
Alexandra Taylor, Head of Community Response Operations at St John Ambulance, said: “I’m so proud of the team that continue to work so hard and brought about this fantastic result, which is a testament to the service.
“Particular thanks should go to the leadership team, the administration support team and of course, all the wonderful volunteers who are helping homeless people across Sussex.”
You can read the full report here.